Problem Resolution

718 Problem Resolution

Effective Date:

Revision Date:

Ideal encourages an open and frank atmosphere in which any problem, complaint, suggestion, or question receives a timely response from Ideal supervisors and management.

Ideal tries hard to ensure fair and honest treatment of all employees. We expect supervisors, managers, and employees to treat each other with mutual respect. We encourage employees to give positive and constructive criticism to each other.

If you disagree with Ideal rules of conduct, policies, or practices, you can state your concerns through the problem resolution procedure described in this policy. You will not be penalized, formally or informally, for making a complaint as long as you do it in a reasonable, business-like manner. You will also not be penalized for using this problem resolution procedure.

If a situation occurs when you believe that a condition of employment or a decision that affects you is not fair, you are encouraged to use the following problem resolution steps. You may stop the procedure at any step.

1. You present the problem to the owner within 15 calendar days after the incident occurs.

2. The owner responds to the problem during discussion or within 15 calendar days after consulting with appropriate management, when necessary the owner documents the discussion.

3. You present the problem to the Owner in writing.

4. The Owner reviews and considers the problem. The Owner informs you of the decision within 15 calendar days and forwards a copy of the written response to be filed in the employees records. The Owner has full authority to make any adjustment that is determined to be appropriate to resolve the problem.

Not every problem can be resolved to everyone's total satisfaction. However, we believe that honest discussion and listening to each other will build confidence between employees and management and help make Ideal a better place to work.

Policy No.  718  Issued  8/2/2005